Returns & Refunds Policy – Gypsy Systers: Boutique & Gift Shop

At Gypsy Systers: Boutique & Gift Shop, customer satisfaction is very important to us. This Returns & Refunds Policy explains when returns are accepted, how refunds are processed, and what steps customers should follow to request support. Our policy is written clearly and transparently to comply with Google Shopping and e‑commerce standards.

Eligibility for Returns

We accept return or refund requests under the following conditions:

  • The item arrives damaged, defective, or incorrect

  • The item received does not match the original order

  • The issue is reported within the stated return timeframe

To be eligible for a return:

  • The item must be unused and in its original condition

  • Original packaging must be included when possible

  • Proof of purchase (order number or confirmation email) is required

Non‑Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Items marked as final sale

  • Personalized or custom-made items (unless defective or incorrect)

  • Items that have been used, washed, or altered

If an item is non-returnable, this information will be clearly stated on the product page.

Return Timeframe

  • Return or refund requests must be submitted within 14 days of delivery

  • Requests submitted after this timeframe may not be eligible

We recommend contacting us as soon as possible once an issue is identified.

How to Request a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact our customer support team through the Contact Us page

  2. Provide your order number and a clear explanation of the issue

  3. Attach photos or videos if the item is damaged or incorrect

Once your request is reviewed, we will provide further instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item)

  • We recommend using a trackable shipping method for returns

Gypsy Systers: Boutique & Gift Shop is not responsible for lost return shipments.

Refund Process

Once a returned item is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days after inspection

Please note that processing times may vary depending on your bank or payment provider.

Partial Refunds

Partial refunds may be issued in certain situations, including:

  • Items returned with missing packaging

  • Items showing signs of use

  • Orders where only part of the order is eligible for refund

Shipping Fees

  • Original shipping fees are non-refundable, except in cases of our error

  • Additional shipping costs incurred for returns are not refunded

Exchanges

If you received a defective or incorrect item and would prefer an exchange instead of a refund, please contact us. Exchanges are subject to product availability.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  • Check with your bank or payment provider

  • Contact PayPal or Stripe for transaction status

  • Reach out to our support team for further assistance

Cancellations

Orders may be canceled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

Policy Transparency

Gypsy Systers: Boutique & Gift Shop is committed to honest and transparent business practices. This policy is designed to protect both our customers and our business while ensuring compliance with Google Shopping requirements.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page. Our support team is always ready to assist.

Thank you for shopping with Gypsy Systers: Boutique & Gift Shop. We truly appreciate your trust and support.